Our Privacy Policy

This privacy policy sets forth the terms and conditions for handling personal information on "Nagoya Barrier-Free Outing Navigator (https://barrierfree.city.nagoya.jp/)," Nagoya City's website for providing barrier-free access information (hereinafter referred to as the "Site"). Although personal information processing is conducted in accordance with the Nagoya City Ordinance for the Protection of Personal Information (Nagoya City Ordinance No. 26, April 1, 2005) and the Nagoya City Ordinance for Information Security (Nagoya City Ordinance No. 41, March 31, 2004), this section is specifically limited to the handling of personal information related to the operation of this Site.

The information contained herein applies only to this Site. Other websites operated by the City of Nagoya may have different policies for implementing individual services, so please be sure to check the policies of each website.

The management of personal information on this site is handled by the Disability Planning Division of the Nagoya City Health and Welfare Bureau (hereinafter referred to as the "City Health and Welfare Bureau"), and the AJU Center for Independent Living, Wadachi Computer House, a social welfare corporation entrusted by the City Health and Welfare Bureau to manage the administration office for this site (hereinafter referred to as the "Outsourced Executive Office Operator"). Even within the city organization, personal information in its possession will not be provided to other departments. The person in charge of the operation and management of this website is hereinafter referred to as the "Operation and Management Manager".

The Operation and Management Manager (Head)
3-1-1 Sannomaru, Naka-ku, Nagoya City 460-8508
Disability Planning Division, Health and Welfare Bureau, Nagoya City
Telephone number: 052-972-2538
Facsimile Number: 052-951-3999
E-mail address:a2538@kenkofukushi.city.nagoya.lg.jp

The Operation and Management Manager (Deputy Head)
1-3-3 Shimogamae-cho, Showa-ku, Nagoya 466-0025
Social Welfare Corporation AJU Center for Independent Living Wadachi Computer House UD Office
Telephone number: 052-841-9888
Facsimile Number: 052-841-1015
E-mail address:ud@aju-cil.com

Personal information is defined as "information that can be used to identify a specific individual". This Site handles the following information when registering, changing, or discontinuing use of the facilities listed on the Site.

Important information is defined as "information that should be protected from the viewpoint of administrative processing and security". This Site handles the information listed below.

The handling of personal information on this Site is set forth below.

Personal information is obtained from the person who has it. Within a reasonable scope, only the personal information that is deemed to have been provided by the person in question will be acquired and stored.

Personal information shall be obtained from the person who has it by mail, fax, e-mail, or file transfer system.
As a rule, file transfers shall use a system built and managed by the Outsourced Executive Office Operator, and encryption must be used for the transmission route.

Your personal information will be used to contact you as needed for business purposes when registering, changing, or discontinuing use of a facility.

The utilization of personal information will be limited to implementing the aforementioned purposes, and it shall be used only within the scope of your prior consent.
In addition, the scope of use for the acquired personal information within the organization will be limited to the Operation and Management staff.

Personal information obtained will be stored in a secure environment in accordance with the Nagoya City Personal Information Protection Ordinance (Nagoya City Ordinance No. 26, April 1, 2005) and the Nagoya City Information Security Ordinance (Nagoya City Ordinance No. 41, March 31, 2004).
Whether stored in electronic or physical form, your personal information is kept in a location accessible only to Operation and Management personnel. It cannot be removed from that location, nor may it be copied.

When the purpose for which the personal information was obtained has been fulfilled, we will promptly stop using it and delete or dispose of it in an unrecoverable manner.

Only from the individual concerned will Nagoya City accept requests for disclosure, correction, deletion, or cessation of use of the personal information obtained and stored by the City in the operation of this Site.

By following the procedures for requesting disclosure of personal information, you may request disclosure of your personal information stored in this Site. However, even when a request is made, there are cases in which disclosure may not be possible, pursuant to Article 20 of the Nagoya City Personal Information Protection Ordinance (Nagoya City Ordinance No. 26, April 1, 2005).

Requests for correction, deletion, or cessation of use of the personal information stored on this Site may be made for the information identified in the aforementioned Requests for Disclosure of Personal Information.

This Site has adopted the following policy regarding the handling of important information.

When acquiring important information, we will disclose in advance, within this page, what kind of important information is being obtained from you.

Important information will be used as basic data for the operation of this Site and for administrative purposes. Within the scope of this purpose, your important information may be shared with the City Health and Welfare Bureau and its entrusted contractors.

The important information obtained here will not be disclosed to the general public.
However, Nagoya City's Health and Welfare Bureau may submit important information held by the City to investigative agencies when damage has occurred or is expected to occur within the scope of use described above or in the operation of this Site.

In accordance with the Nagoya City Information Security Ordinance (Nagoya City Ordinance No. 41, March 31, 2004), your important information will be stored in a secure environment.
Whether held in electronic or physical form, your important information will be stored in a location accessible only to Operation and Management staff, but it may be taken out and copied, to the minimum extent necessary for business purposes.

In principle, your important information shall not be destroyed. It will continue to be retained in accordance with the aforementioned storage methods.

This site acquires and stores important information as specified below. The information is managed by Nagoya City Health and Welfare Bureau and its entrusted contractors.

Four types of access to this Site are automatically recorded and stored: the IP address of the access source, the access time, the request contents, and the response results.
Access logs are used to survey user trends, to improve the operation of the Site, and to maintain the system.

This Site has a feedback system that makes it easy for you to submit your ratings and opinions. We keep a record of all the information you submit.
We collect this information to help us research user trends and improve our operations.

This Site uses cookies to maintain the status of changes to the content's text size and background color, as well as the selection of search criteria. However, we do not process cookies from the server side. Cookies are used to reduce the user's operational burden.

This Site uses Google Analytics to collect information on access to the Site, in order to provide basic data for website management and to understand its operations.
While the Site uses cookies provided by Google to collect user information, no personally identifiable information is obtained.
Please refer to the Google Analytics page for their Terms of Use and Privacy Policy.

Nagoya City shall not be held liable for any damages resulting from the use of Google Analytics services.
To stop Google Analytics from collecting information, please use the browser add-on (a program that adds functionality to your browser) provided by Google. To download the add-on, please visit the following page.

3-1-1 San-no-Maru, Naka-ku, Nagoya City 460-8508
Disability Planning Division, Health and Welfare Bureau, Nagoya City
Telephone number052-972-2538
Facsimile Number:052-951-3999
E-mail address:a2538@kenkofukushi.city.nagoya.lg.jp